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Terms and Conditions
Returning Goods - Our Returns Policy
We hope that you are pleased with your purchase. However, we understand there are occasions when you need to return goods to us.
Goods should be Reported Faulty Within 14 Days of Receipt
If you are reporting faulty goods within 14 days of receipt (for business customers) then when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a full refund to you via your original payment method.
Goods Reported Faulty More Than 14 Days After Receipt
If you are reporting faulty goods more than 14 days after receipt, then we strongly recommend that you contact the manufacturer direct for a warranty repair. This is often the quickest way to have a fault repaired. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
Alternatively, you can contact us direct if the goods do not conform to the contract.
If You Have Changed Your Mind
If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
- not open shrink-wrapped or blister pack products or break any manufacturer's seals
- not load software onto any PC or laptop
- return in good condition all packaging, manuals, cables etc
- return the goods in a condition that would enable us to resell them as new
Please note that the cost of returning these items is the responsibility of the customer.
Note: Return carriage costs paid by the customer.
Packaging Goods for Return
In all cases where goods are to be returned to us, then please ensure that you read our Return of Faulty Goods: Packaging Guidelines
Links of interest - Online Returns Tool:
We are writing a special online tool designed to make the process of returning goods as simple as possible. The tool will prompt you for all the information we need to know in order to arrange your return for you. When it is ready you will be able to click the link below to learn more and/or start the process.
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